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Disclaimers
We aim to match your order exactly, but occasionally, availability may vary. Like a car rental, we offer a range of trusted brands with similar features. If your selected item isn’t available, we’ll provide a comparable model of equal quality and functionality. If you'd like to confirm the exact model will be available for your dates, please reach out to us directly at hola@islandbutler.com.
For Driver Delivery & Return orders, confirmation is required. Once confirmed, your driver will contact you between 9:00 AM and 12:00 PM on delivery day to coordinate the handoff.
For Self-Pickup & Drop-Off orders, our location at Picaflor Stays in Santurce is accessible 24/7—no set times required. Just a 10-minute drive from SJU Airport, it’s easy to walk in or park and grab or return your gear. View location on Google Maps
Cancellations must be made 48 before the rental start date for a full refund. Cancellations made less than 48 hours before the rental start date may be subject to a partial or no refund.
For Driver Delivery & Return orders, confirmation is required. Once confirmed, your driver will contact you between 9:00 AM and 12:00 PM on delivery day to coordinate the handoff.
For Self-Pickup & Drop-Off orders, our location at Picaflor Stays in Santurce is accessible 24/7—no set times required. Just a 10-minute drive from SJU Airport, it’s easy to walk in or park and grab or return your gear. View location on Google Maps
Cancellations must be made 48 before the rental start date for a full refund. Cancellations made less than 48 hours before the rental start date may be subject to a partial or no refund.